FAQ - All about Your Shuttle Ride

van by the lake

Booking your ticket & Payments

How do I book/buy a ticket?

Please use the Booking form to select your departure date and route. You'll be offered all options available for your selected date, route and number of passengers.

How do I pay?

We accept Visa, MasterCard and Apple Pay for online bookings. The full amount will be charged upon booking.

The payments are securely processed by GoPay, a licensed payment processing company. CK Shuttle doesn't have access to your credit card details.

Do you offer infant/student/senior discounts?

CK Shuttle strives to deliver unmatched comfort and safety while keeping our prices at competitive level. From the basic service, by far the most affordable means of transportation on the routes we serve, through the exclusive private car transfers, we always offer you our best prices. Further discounts aren't possible. That way we can keep and improve high level of our service.

Do I need to contact you before departure to reconfirm my reservation?

No. Once you have your voucher, your booking is confirmed and we won't change or cancel it under any circumstances. When we confirm your reservation, you don't have to worry about emailing or calling us again. You don't even have to bother the receptionist at your hotel with requests to call us. You can just look forward to your comfortable trip with CK Shuttle!

How far in advance should I book my trip?

First rule of thumb: the sooner the better. Second rule: the bigger your group is, the sooner you should book, especially in the high sesons (April through October, mid-December through mid-January).

If you're booking a private car, two or three months are good to ensure a vehicle is available at required time. For shared shuttles, we recommend booking six to eight weeks before departure. However you don't have to worry if you wish to travel tomorrow or in a few days - please contact us and we'll try to find the best suitable solution.

Do I have to print the voucher?

No. The transfer voucher is just for your information, the driver knows all the details contained in your voucher. However it's good to have the voucher ready on paper or in your smartphone so that you can always check the details of your pick-up.

Changes and Cancellations

How do I change my booking?

Please use the Contact form to request the change. Don't forget to include your Voucher number.

What's your cancellation policy?

If you cancel your booking you are eligible for a refund of your deposit as follows:

  • cancellation more than 7 days before departure: full refund*
  • cancellation less than 7 days and more than 24 hours before departure: 50% refund
  • cancellation 24 hours to 1 hour before departure: 25% refund
  • cancellation less than 1 hour before departure: 10% refund
  • no-show: no refund

In case the customer has multiple bookings and makes a no-show for any of their transfers, all the latter bookings will be cancelled.
The customer can request the latter bookings to be reactivated provided that the seats are still available.
Otherwise the customer can request a refund of cost of the latter transfers according to the above stated timeline. The time of no-show will be considered as the time of cancellation.

The same as above applies for changing the date or departure time of shared shuttles less than 7 days before departure. It may be possible to change the date or departure time without losing the deposit in some cases. If you need to make a change, please contact our customer support and they will let you know whether it is possible. Generally, the sooner you make the change the higher the chance is.

*A 5% manipulation fee is non-refundable in every case.

Can I change my booking after confirmation & payment?

Yes. Plans sometimes change and we'll always do our best to meet your needs. However please understand that our capacity is limited and we can't guarantee availability outside your confirmed reservation. If you change your plans, please let us know immediately to increase the chance that required transportation will be available.

Can I change my departure time?

If you're booking a private car, you can change the departure time until 2 days before departure, provided a vehicle is available at requested time.

For shared shuttles, please see the cancellation policy at the top of the page. Please note that shared shuttles usually depart at 4-hour-some intervals and we usually can't offer departures e.g. one hour earlier/later than you have confirmed.

What if my booking details (departure time, number of passengers, hotels) change?

Please send us an email immediately and we'll figure something out.

Pick-up and Drop-off

Where do you pick me up/drop me off? Can I change the pick-up location?

We'll always pick you up and drop off at locations or addresses stated in your voucher.

You can change the pick-up/drop-off addresses up to 24 hours before departure (please send us an email and wait for your updated voucher; the change may be subject to additional charges).

If you're booking the non-door-to-door service, the pick-up/drop-off locations outside Cesky Krumlov are fixed.

How do I find my shuttle? Can I have the licence plate and driver's phone number?

All our vehicles have clearly visible CK Shuttle logos on their doors. Our drivers are usually dressed in blue CK Shuttle clothes.

If you're being picked up at your hotel, please wait outside the main entrance or in the lobby, the driver will find you.

If you're being picked up at a private address, please wait outside so the driver can see you.

If you're being picked up at one of our standard pick-up locations (bus stations, train stations, airports etc.), please wait at the designated meeting point. You'll see the car or your driver holding a CK Shuttle sign.

We can't provide license plate numbers as we don't know the exact vehicle in advance. We don't give out our driver's mobile numbers, however you'll find our emergency phone number in your voucher.

When and how should I tell you my pick-up/drop-off address?

Generally: as soon as you know, preferably when booking your ride. However it's safer to book your transportation well in advance and if you're booking your hotels later, you can just email us their addresses then. You can change the pick-up and drop-off locations until 24 hours before departure.

What if I forget something at my hotel or in the vehicle?

In the excitement from travelling, we all sometimes leave our stuff behind. As our schedules are often very tight and passengers eager to get to their destination as quickly as possible, the vehicles usually can't turn around to pick up forgotten luggage. If it happens, please email us as soon as possible so we can try to deliver your possessions with the next shuttle.

But please remember - it's always better to double-check when departing and when leaving the vehicle.

What if my flight or train is delayed and I miss the shuttle?

If you're being picked up at an airport or train station, please always let us know the number of your flight or train so the driver can check the arrivals board for delays. Please also email and call us immediately after you learn about the delay. We'll try to book you on the next shuttle or arrange a private car transfer at the earliest possible time.

Why can't I be picked up or dropped off at my hotel in the old town in Cesky Krumlov?

We regret to inform you that local authorities decided that all traffic (except for local taxis), including vehicles of long-distance transportation companies, will not be allowed in the inner part of the historical center of the town between 10:30 am and 15:00 pm effective from October 2018.

Please see the map of the inaccessible part of the town as well as the alternative meeting points for customers departing from (and drop-off points for customers arriving to) Cesky Krumlov below.

The pick-up point in front of the Town Theatre
address: Rooseveltova 25, 381 01 Český Krumlov (crossing of streets Horní, Rooseveltova and Kaplická)
GPS: 48.8104 N, 14.31895 E
Google Maps, Google StreetView
The pick-up point is in front of the Municipal Theater (Mestske Divadlo) building in the vicinity of Pension Na Kovárně and Hotel Garni Myší Díra.

The pick-up point at the parking place next to Hotel Gold
address: Linecká 55, 381 01 Český Krumlov
GPS: 48.8088 N, 14.316698 E
Google Maps, Google StreetView
The pick-up point is at the parking place next to Hotel Gold.

The pick-up point at the P2 Parking (Pivovarska)
address: Parking lot below Pivovarska street, 381 01 Český Krumlov
GPS: 48.8139572 N, 14.3185 E
Google Maps, Google StreetView
The pick-up point at the P2 Parking called "Parking P2 Pod poštou" or "Parking P2 Pivovarská".

During the trip

How long does the ride take?

Please see the web page of your respective transfer for detailed travel times. Please note that picking up/dropping off other passengers may add some time, especially if you're using the door-to-door service.

Approximate times for the most common routes are:

  • 1 hour 45 minutes between Cesky Krumlov and Linz
  • 3 hours between Cesky Krumlov and Prague
  • 3 hours between Cesky Krumlov and Salzburg
  • 3 hours between Cesky Krumlov and Hallstatt
  • 3.5 hours between Cesky Krumlov and Vienna (4.5 hours between Cesky Krumlov and Vienna Airport)

I am carsick, can I choose seats in the front of the vehicle?

Please contact us after booking your ticket and we'll try to reserve the front seat or seats for you if it's still available.

I'm traveling with children. Is that a problem?

Not at all! While we welcome passengers of any age, please let us know in advance if you're traveling with children under 12 years. Safety car seats are mandatory for them in all countries where we provide our service.

Can we stop along the way for sightseeing or to take some pictures?

Scenic and sightseeing routes and stopovers are available for private car transfers (additional charges may apply). The drivers will also gladly stop upon your request anywhere you point at, provided there is enough time. Its better in general to plan your sightseeing route in advance so we can reserve the vehicle for you for appropriate amount of time. Our staff will gladly help you with planning the trip!

Please understand that shared shuttles can't stop anywhere (except for quick toilet breaks) as their purpose is getting all the passengers onboard to their destinations as quickly and comfortably as possible.

What happens with my luggage if I have a sightseeing stop in Cesky Krumlov or if I change shuttles there?

We'll store your luggage safely in our premises and transfer it to your connecting shuttle. This service is free.

Driver & Vehicle

What kind of vehicle can I expect?

We currently exclusively use recent models of 8+1 seat Volkswagen Caravelle passenger vans (the driver seat and a 2-seat bench in the front, 3-seat bench in the middle row, 3-seat bench in the rear row) and 3+1 seat Volkswagen Passat estate. The type of vehicle used for a particular transfer depends on the actual number of passengers and logistical considerations.

All our vehicles are fully air-conditioned. Our vans are the only model on the market with separate air-condition in the passenger compartment. All the vehicles are equipped with state-of-the-art safety features and are regularly maintained by a manufacturer-authorized dealership. The average age of our fleet is less than two years.

Is there a toilet in the shuttle or will the driver stop somewhere during the trip?

The vehicles are too small to include a toilet. If you need a break, please tell your driver to stop at a petrol station - they'll be happy to accommodate your request.

It can happen that you feel sick onboard. In that case, don't hesitate and please tell your driver to stop immediately - better sooner than later.

How much luggage can I bring along? Is it included in the price?

Our vehicles are big enough to accommodate usual luggage for all passengers - in general, one big suitcase and one carry-on per passenger. If you have more luggage or unusual items (wheelchairs, strollers, sports equipment etc.), please tell us in advance so we can figure out how to accommodate it.

We don't charge anything for luggage, unless it occupies space otherwise reserved for other passengers or their luggage.

What happens if I make the interior significantly dirty?

Passengers are responsible for damage to the vehicle interior caused by incidents such as vomiting or food spills. A 60 EUR cleaning fee is charged for significant damage.

Will the driver speak English and/or some other language?

While they aren't professional guides or narrators, all our drivers speak English as required for their profession. They sometimes speak other languages as well, but they aren't asked or tested for it and therefore we unfortunately can't provide e.g. a Spanish, French or Russian speaking driver on customer's request.

Can I get a non-smoking vehicle?

Safety, health and best comfort of our customers are our priorities. All our vehicles are strictly non-smoking, as local law requires and as our company deliberately promotes.


Do you change the departure time or cancel my booking if there aren't enough passengers?

Never! We keep our word and when you have your voucher, we'll always pick you up as confirmed. Even if you're the only passenger.

Does the price include tip?

The prices don't include tips. They aren't mandatory and the drivers are well paid, however if you're satisfied, it's nice to tip the driver e.g. 10 % of the total price to express your appreciation of his or her work.

I don't see my destination on your list. Can I still book a shuttle?

Please contact us using the contact form at our website. We are usually able to provide private or shared service between any destinations within reasonable distance from our base in Cesky Krumlov.

Contact us

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